Shop with confidence with our hassle free return policy!
HomeProShops was created on the principle of providing the best quality products in the market at competitive prices. Above all else, we expect to provide each and every customer with the absolute best customer service in the online marketplace. We stand behind our products and guarantee your satisfaction with every order.
If you aren’t completely satisfied with your order, no matter the reason, we will be more than happy to help you out with the return of the merchandise.
- Returns are accepted within 30 days of receipt of shipment on all items.
- Buyer is responsible for all return shipping costs unless the incorrect item was received due to our error. Note: We highly recommend insurance on all returned merchandise. We are not responsible for lost or damaged items in return transit.
- All returned items are subject to a 20% restocking fee.
- All returned items must be in new condition and returned in the original box with all accompanying manuals/accessories/hardware. If any portion of the order is found to be missing upon return, we reserve the right to deduct the cost of any missing portion from the total refund amount. Any returned item not in new condition CANNOT be accepted.
- Once an item is received, inspected, and deemed to be in new condition, a refund less original actual shipping costs to ship the item to you and/or restocking fee will be issued.
- All refunds will be credited to the payment method used at the time of purchase.
- Any damages or shortages that may result in shipping must be noted right away upon delivery. Please message us in the event of any damage or shortage and we will assist you in any way possible.
- Please message HomeProShops for your Return Authorization before returning an item.
- HomeProShops customers acknowledge acceptance of these terms by placing an order.
Please contact us if you’d like to exchange an item that you purchased for another item. We will simply have you return the original item and place another order for the desired item. This way we can get your order processed and shipped out right away, instead of waiting for the return to arrive before shipping out the exchange. Exchanges are exempt from any restocking fee, and we will issue a full refund to the original payment method used after we receive your return (Return Policy guidelines apply).